Shipping policy

This Shipping Policy explains how Gharbaar delivers orders within Pakistan. By placing an order, you agree to the terms below.

Where we deliver

We deliver to cities and towns across Pakistan through our courier partners. If your area is outside courier coverage, we will let you know when we confirm your order.

Order confirmation

After you place an order, our team contacts you on WhatsApp or by phone to confirm your order, address and phone number. Orders are dispatched only after confirmation. If we cannot reach you after several attempts, the order may be cancelled.

Delivery times

  • Karachi, Lahore, Islamabad and Rawalpindi: 2 to 3 working days after confirmation.
  • Other cities and towns: 3 to 5 working days after confirmation.

These are estimates. Deliveries can take longer during public holidays, sale periods, bad weather, strikes or other events outside our control. Working days are Monday to Saturday, excluding public holidays.

Delivery charges

  • Free delivery on orders of Rs 5,000 or more.
  • A flat Rs 250 delivery charge on orders below Rs 5,000.

The delivery charge is shown at checkout before you place your order. Prices are the same in every city.

Cash on Delivery

All orders can be paid by Cash on Delivery. You pay the rider in cash when the parcel arrives. Please keep the exact amount ready if possible, as riders may not carry change.

Receiving your parcel

  • Please check that the outer packaging is intact before accepting the parcel.
  • If the parcel looks damaged or opened, mention it to the rider and contact us right away.
  • If a product arrives damaged, send us a photo or video on WhatsApp within 48 hours of delivery. See our Returns and Replacement Policy.

Refused or undelivered parcels

Cash on Delivery orders cost us real money to ship. If a confirmed order is refused at the door without a valid reason, or cannot be delivered because the address or phone number is wrong, we may ask for advance payment of the delivery charge on future orders.

Tracking

Once your order is dispatched, we share the courier details with you so you can follow your delivery. You can also contact us at any time for an update.