Refund policy

We want you to be happy with every Gharbaar order. This policy explains how replacements, returns and refunds work for orders delivered in Pakistan.

Damaged, defective or wrong item

  • Damaged on arrival or wrong item: send us a photo or video on WhatsApp within 48 hours of delivery. We will send a replacement at our cost.
  • 7-day replacement: if your appliance does not work properly within 7 days of delivery, message us and we will arrange a replacement.

We may ask for a short video of the issue so we can help quickly. If the same product is out of stock, we will offer a similar product or a full refund.

Change of mind

If you change your mind, you can return an item within 7 days of delivery as long as it is unused, in its original packaging, and has all accessories, manuals and freebies. Return delivery for change-of-mind returns is paid by the customer. Once we receive and check the item, we refund the product price.

Items we cannot accept

  • Items that have been used, damaged by misuse, dropped, or exposed to water or wrong voltage.
  • Items without original packaging, accessories or parts.
  • Personal care items that have been opened, for hygiene reasons, unless they are defective.
  • Requests made after the time limits above.

How to request a replacement or return

  1. Contact us or message us on WhatsApp with your order number and a photo or video of the item.
  2. We confirm the next steps and arrange pickup or tell you where to send the item.
  3. Pack the item securely in its original box with all accessories.

Refunds

Because most orders are paid by Cash on Delivery, approved refunds are sent by bank transfer, JazzCash or Easypaisa to an account you share with us. Refunds are processed within 7 working days after we receive and check the returned item. If your original delivery was free, the delivery cost may be deducted from change-of-mind refunds.

Manufacturer warranty

Our 7-day replacement is Gharbaar's own promise. Where a product comes with a brand or manufacturer warranty, it is stated on the product page, and claims after our 7-day period are handled under that warranty.

Need help?

If you have any questions about this policy, please contact us.